Covid-19 updates for Oddhook customers
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
Summary
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. We are practicing extra safety measures every where possible.
Expect 15-17 business days delays on all orders
Latest update
May 8, 2020
You might start to experience longer than usual email and chat response times from our support team. We're seeing an influx of customer inquiries and we're doing our best to answer each question quickly and thoughtfully. We're hiring more customer support reps to help us get back to response times you're used to.
Before contacting us about your orders, keep in mind that like many others in the industry, our fulfillment times are slower than usual. Your will receive and email about your order's status as soon as it have been shipped. Of course, feel free to contact us with any questions.
Be prepared for delays
Our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.
Expect 15-17 business days delays on all orders